Contact dollycasino.net.pl
This page tells you who runs Dolly and how to get in touch, whether your question is about our content or about your account.
Contact the dollycasino.net.pl editorial team
The editorial team at dollycasino.net.pl handles questions about the information published on this site — corrections, queries about how we describe a product, and requests from other organisations. Write to us at [email protected] and we will respond within 48 hours.
We do not process withdrawals, reset passwords, or access player accounts. Those requests need to go directly to Dolly's own support team, as described below.
Questions about your account
Dolly's support team is available around the clock, every day of the year, and handles the full range of player queries: account registration, deposits, withdrawals, bonus terms, identity verification, and technical problems with the site or the progressive web app. You can reach them via live chat directly on the site, or by email. Response times for live chat are typically faster than email for urgent matters.
Before writing in, it helps to have the following ready so the first reply can be useful rather than a request for more detail:
- The email address registered to your account
- The approximate date and time the issue occurred
- Any transaction reference, error message or confirmation number shown on screen
- The payment method involved, if the query relates to a deposit or withdrawal
For verification queries specifically, note that Dolly may request a copy of a valid identity document, a recent bank statement or utility bill as proof of address, and sometimes a screenshot of the payment method used.
Escalating a complaint
If a concern about your account is not resolved to your satisfaction through Dolly's own support channels, you have the option to raise it with the relevant licensing authority. Dolly operates under a Curaçao eGaming licence (number 8048/JAZ2020-001) issued via Antillephone N.V., and the operator's registered address is Scharlooweg 39, Willemstad, Curaçao. That licensing body is the appropriate first point of escalation for unresolved disputes.
Responsible gambling support
If gambling has stopped feeling like entertainment, free and confidential help is available right now. You do not need to wait until things feel serious:
- GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7)
- BeGambleAware — advice, self-assessment tools and referrals
- GamStop — free self-exclusion across UK-licensed sites
- Gordon Moody — residential and online treatment programmes
Dolly's own control tools — deposit limits, loss limits, wager limits, session limits, time-outs and self-exclusion — are available in your account settings. You must be 18 or over (18+) to use this site.
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